Terms and Conditions

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Overview:

Lateef is a service provider dedicated to offering the highest level of care and comfort for your pet through a mobile clinic and a 24/7 veterinary consultation team — all at affordable prices!

Registration Policy & Terms:

This policy aims to define the terms and conditions of the Lateef platform, which provides various services for your pet. By reading and agreeing to these terms, you ensure the best possible experience from our services!

Purpose of Lateef:

Lateef aims to provide a range of services for your pet through a mobile veterinary clinic that comes right to your doorstep.

Terms and Conditions:

  • Lateef currently operates only in Riyadh, with plans to expand to other cities soon.

  • You must create an account on Lateef to access services.

  • Lateef holds no responsibility for issues such as mites, fleas, skin bumps, or wounds that may appear after grooming.

  • Lateef and its veterinary partners are not liable for any death, injury, or illness that may occur during pet boarding, God forbid.

  • Lateef is not responsible for any personal items or supplies sent along with the pet — all required items for the service are to be provided by the partner.

  • Lateef disclaims any responsibility for financial transactions between users on the adoption and mating platform, as it only serves as an advertising tool and does not charge or collect any fees for these services.

Procedures:

  1. Create a free account on the Lateef platform.

  2. Add your details and your pet’s information.

  3. Request the service — and we’ll take care of the rest!

Payment Policy:

  • Pet owners must pay the service fee through the website to benefit from the service.

  • Cancellation is not allowed less than 24 hours before the appointment in order to receive a refund.

Positive Behavior & Conduct:

  • Service requesters must provide accurate and truthful information about their pet and its health condition.

Policy Updates:

  • The operating company reserves the right to amend or update the policy and terms & conditions at any time, depending on circumstances and service requirements.

This policy outlines the framework and standards required when requesting Lateef services. Customers must read and understand it before making a purchase.